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We accept Visa & MasterCard across all payment platforms (Online and Instore). Our secure real-time credit card processing facilities will charge your card at the time the order is placed. The charge will appear on your statement as "Scents of Africa".
We accept direct bank transfer payments in $USD. Direct bank transfer details will be made available to you upon request via our Customer Service Team. To make a request, send mail to firstname.lastname@example.org
For payments originating from outside Nigeria, we accept PayPal.
The Delivery Company has been contracted to perform the delivery service to you. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
If you are not entirely satisfied with your purchase, no worries.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Return items should be accompanied with a copy of the invoice and/or receipt of purchase (preferably the original copy)
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment via Dealafriq whichever is applicable in line with the terms and conditions of trade on dealafriq.
Time of receipt of credit will be dependent on your Dealafriq's policies and your card issuer's policies.
SHIPPING OF RETURNED ITEMS
You will be responsible for paying for the shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your
APPLICABLE NON-RETURN POLICY
a. Return policy is not applicable to the following Home Fragrance & Aromatherapy items:
- Glass Jar Candles e.g. Àbélà™ Luxury Perfume Candles
- Essential Oils e.g. Àbélà™ Calm Field Essential Oil Blend
- Carrier Oils e.g. Àbélà™ Baobab Oil, Àbélà™ Massage Oils
- Perfume Room Sprays
- Fragrance (Reed) Diffusers & Accessories
- Pot Pourri/ BurnerOils
b. Clearance & Sales items are final sale only and do not apply to this return policy.
c. Please note unless item is defective there will be no returns accepted on custom label products.
All returned items should be addressed to:
The Àbélà™ Studio
Scents of Africa®
398A, Herbert Macaulay Way,
If you have any questions on how to return your item to us, contact email@example.com via email.
CHANGES TO OUR STORE POLICY
We reserve the right at our discretion, to change our store policy at any time posting revised terms to our Store Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the services following any changes made to this policy or other terms means you accept the changes.
How long does it take for Àbélà™ World to ship my order?
Our goal is to ship orders in 1-2 business days of making an order for items in stock. Production time applies for pre-order and custom-made items and have different production timelines. Production time for pre-order items is usually advised upon purchase.
Do you do express shipping on orders?
Yes. Expedited shipping methods will ship the same business day for in stock orders if placed before 1:00PM (GMT+1). For custom orders, expedited production and shipping is available on some order items. Expedited shipping attracts extra shipping charges. Please note that any expedited shipping options chosen after 1:00PM (GMT+1) will ship out the next business day and charged at the extra shipping charge rate. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Weekend or National Holiday delivery.
Our goal is to ship to you as fast as possible, however, during peak holiday times or bad weather situations, delays may cause an overall increase in shipping times.
At Àbélà™ World, our shipping rates vary depending on the customer shipping location and weight of item to be shipped.
When will I get my shipment?
We are located in Lagos, Nigeria. Depending on your location, your order will typically arrive 1-7 business days after it is processed for shipping within Nigeria. For international shipping time typically is 7 – 21 business days depending on the courier service provider and the item ordered. Shipping is contracted to reputable courier service providers. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our store that will include a tracking number for your order.
Scents of Africa
(Trading as Àbélà™ World)
398A, Herbert Macaulay Way
Yaba, Lagos, Nigeria
+234 8187231175, +234 909 113 1279